Thanks for the prompt very positive reply. Your decision to absorb the costs in this instance speaks volumes about your sense of fair/honest play in your business dealings. That coupled with the excellent workmanship put into the product will guarantee you future business and a great reputation all around. Bev and I have nothing but praise and would not hesitate to recommend [Paul Lafrance Design] to friends and strangers alike.
Darlene and I were just talking about how it is worth the extra $ (going with [Paul Lafrance Design]) for the peace of mind that you gave us. No one else could do the work so well.
Eric & Darlene
[The gate repair] looks great! I am really pleased. [Paul Lafrance Design] has one of the best Customer Service Departments and follow up, in the world! I always tell everyone that [Paul Lafrance Design] is the best!
Most amazing crew not to mention the designer!!! Did my deck and I love it!!!
Just a note to thank you for the absolutely outstanding job you did building our deck. You and your entire crew do superb work. We have had many compliments from neighbours and friends. We have frequently heard the comment ‘your deck is built better than your house!’ Since the completion of our deck we have had some minor interior work done by another contractor, as your schedule did not allow time for this job. He said that he has done several jobs in higher end areas of Toronto and commented that our deck is built better than most that he has seen in those areas. I have given out all of your cards to my neighbours and could probably use more… You and your crew should be particularly congratulated for doing such an outstanding job given the [construction] environment, not to mention the weather that you had to contend with during construction. Again thank you so much Paul. We are delighted to give you the highest recommendation for your work…
Marilyn and Jack
We would like to thank both you and your team for your level of professionalism and hard work you displayed as you were designing and building our deck. Your company was the only one who showed genuine interest in coming up with a design and following it through to completion. You were definitely excited about the work your company does. This is the main reason why we chose your company above everyone else. Upon construction, your team was extremely diligent but above all respected our privacy. It was also great to see the level of excitement as our neighbours came by to inspect the deck in the midst of it being constructed. We are very pleased with the result and would not hesitate to recommend your services to anyone.
John and Jady
I wanted to take this opportunity to thank all of [Paul Lafrance Design] for their professionalism, hard work, caring and understanding but in order to do that I must share some of my building project with you. My partner and I wanted a sanctuary (an oasis) built in our backyard where we could escape from the world around us and the every day pressures and stress of life, but we weren’t sure how we were going to attain that seeing as we live in a subdivision. The first person I spoke with at [Paul Lafrance Design] was Rachael. She understood how important it was to us to have our deck done in a rather timely manner, and she was wonderful enough to schedule Paul Lafrance to come out and see us in our home within the week. Throughout this whole project, Rachel was extremely helpful and was able to assist me in a caring and professional manner … by the end of the project felt like part of our family (all of the team felt like family by the end of the project). Then we met deck designer, Paul Lafrance, and he sat with us for over 4 hours and took the time to understand what our vision was. He cared about what we wanted and needed, understood our budget and somehow he was able to take all of our ideas and requests (and there were many to sort through) and to build our oasis on his computer. It was amazing to see it on his screen and to hear the ideas that he was going to incorporate … We cannot thank Paul enough for building us our sanctuary in our backyard, it is absolutely amazing and we cannot praise him enough for incorporating us into our deck by coming up with what we (as customers) truly wanted and needed out of our deck. The next step in our project was meeting our building crew starting with our on-site supervisor, Bill and the other members of this absolutely amazing construction crew, Peter and Dave. I cannot say enough about these three men and the work that they did for us – perfectionists, caring, hardworking, dedicated, understanding, willing to go above and beyond, and so on and so on. Words cannot explain these 3 men and the work that they do and the personalities that each of them has, but I can tell you that the saddest day of the whole project was the day that we had to say goodbye… We felt as if we were losing a part of our family, and although the work they did was absolutely fantastic, we wanted to rip down the deck just to have them stay and rebuild it again. We have seen other crews work on other projects within our subdivision, but these men took their time to ensure that everything was done with caring and precision. They worked every moment that they were at our home, their diligence and professionalism is second to none. They respected our home and our property and ensured that they kept things as neat as possible … This crew took the plans and built our dream, a 600 square foot, 3-tier backyard sanctuary that is, as my partner says – “too nice to dirty with our barbeque”. The materials that they used were the best, and they ensured that everything was completely and professionally finished ensuring even the littlest details was taken care of. When we had questions or concerns, they were met with professional reasoning and understanding, and we felt as if our concerns were received and heard. Bill was always one step ahead of us. Thank you, [Paul Lafrance Design], for building us our dream and know that Kathy and I appreciate all that you did for us and we miss you all. We highly recommend [Paul Lafrance Design] to all of our friends, family and neighbors and know that when we have other building projects to do we will definitely be calling Rachael to book an appointment with Paul. See you on our next project … I think we’ll do the basement next.
Darlene & Kathy
Hi Paul, I am writing to tell you that my mom is extremely happy with the deck that your company built… The workmanship is solid and it is obviously a professional job and far beyond what the average ‘weekend warrior’ could accomplish. I must also compliment you on the men that work for you. They worked through some of the hottest days of the summer without complaint and were always polite and courteous with my mom. Thank you.
Thanks for all your creativity. You really did an excellent job!
We are delighted with the job your company recently did for us; your personal help and ideas for the deck and stairway more than exceeded our original plan. The work crew was so professional and open to any suggestion we had … we are very satisfied with the end results… Thank you for a job well done.
Bill and Dianne
My deck is complete and looks terrific. The guys did an excellent job and were as professional as promised. Neighbours are asking for your card so I gave some out. If you have a lawn sign with company name, you are welcome to put it on my lawn. By the way, I found an expensive hammer in my yard; I’m sure the guys forgot to take it. Thanks again for a job well done!!
Just a few words to express our appreciation for the excellent work on our deck and roof! A special thanks to Dave and Joey for an outstanding job with the overall construction and especially the trim. As our deck, particularly with the gazebo roof, is so visible from our corner lot, many of our neighbours have also complimented the project and were impressed with David and Joey’s work ethic. If fact, they indicated to us that they would not hesitate to hire them in the future for the construction of their own deck or similar renovation project. Thanks again for a job well done on our project.
Brian and Kathleen Stewart
We would like to thank you and [Paul Lafrance Design] for the fabulous job done creating and building our new deck. From our initial meeting with Paul we knew we had picked the right people. His design was just what we were looking for to add to the functionality and presentation of our new pool and he worked hard to keep the cost within our budget. The crew was extremely professional and they always left the property in a cleaned up state. The detail work was well finished and eye pleasing. In addition when we did ask for a board to be replaced, the request was promptly attended to. My husband and I would be more than happy to recommend [Paul Lafrance Design] to anyone looking to enhance and add value to their property. Thank you again. We’ll certainly use [Paul Lafrance Design] for any future project we may have.
Beverly & Michel Gallagher
Thank you so much for the excellent work by you and your crew on the construction of our new deck. It is everything that we had imagined it would be and we love the way it turned out. Your creative design makes it unique compared with other decks we have seen. The work was very professionally done and it is obvious that a lot of attention went into every detail. We especially love the built-in swing — we have already spent many hours enjoying both it and the deck and know that we will get a lot of use out of both. We will definitely recommend your company to our friends and family!
Maxine and Tom
We are absolutely thrilled with our deck. The process, start to finish, was handled very professionally and … was completed within a very acceptable timeframe. The design is amazing (Paul is truly an artist), the craftsmanship second-to-none and the crew … well they were just a great group of guys. We’ve had several neighbours, friends and family members come by and rave about it as well.
Jen & John
The design is simply perfection!!!
We absolutely love what you did with the box – adding a pergola to hold the mobile adds that finishing touch bringing continuity to both the deck element and the ramp. You have gone way beyond what we could have ever imagined. The colours and layout are fantastic and we also love the wall feature. We are so excited to see this design transformed into reality. Again thank you so much. Andree, Adrian and I could not be more satisfied. This is a 15 out of 10!!! The extra 5 is the wow factor!
Ray, Andree, and Adrian
Greg, Erin, Brad and I could not let this opportunity go by without thanking you for the outstanding service we recevied upon requisitioning [Paul Lafrance Design] to build our deck. Jason and Darrin (The Builders -Weather Permitting) are two of the most Talented, Professional and Friendly guys I have ever had the pleasure to meet. The whole thing was a total pleasure, from breaking ground to putting in the lights. I had mixed feelings, excited about the deck, sad to see them go. It is the cadillac of decks and we all love it. If anyone questions you’re Professionalism tell them to call me or have them stop by. We wish you all a Merry Christmas especially Darrin & Jason and their families. Don’t forget “if you are in the area .” Oh yes, Paul when will “The Sherry” get Photographed for your book? Thanks again
Greg, Sherry , Erin & Brad
We just wanted to say thank you to you and your crew for doing such an excellent job on our deck. We love it! A special thanks to the guys on our crew who worked so hard on some of the hottest days we have had this year…we really appreciate it!
Paul and Sarah
I wanted to take a minute and say how thrilled we are with the design and implementation of our new deck. The young gentlemen were impressive in every aspect of their work: friendly, respectful, skilled, and astute problem solvers. Tidy up was quicker than we expected. I would have no qualms about recommending your service to friends and neighbours.
Steve and Hedy
All I can say is ‘first class’. From the initial design meeting, to the work crew, to the final presentation, Paul and his team were first class. The deck design was head and shoulders above our original simple box-like design. Paul was able to incorporate various features throughout – and his vision brought us something truly unique and special. The assembled team of building professionals took care and were diligent throughout the build process. We have just recently built our house and as you can imagine have had hits and misses with various professionals. The [Paul Lafrance Design] team would definitely rank in our top 3 for sure – professional, clean, and timely. They are a great bunch of guys and girls and I would most assuredly recommend them to our friends in the future. Thanks again to all involved. The Kmecz family truly has a new special place with our new deck to entertain, relax and enjoy with our friends and family.
Firstly, I would like to tell you just how happy we are with the new deck. Even with the additional hassles our neighbors threw at us. We had a party, and have had many positively excellent comments from our friends and family. Thanks for such a great job well done.
Simon and Lisa
The boys have completed my deck and they did an excellent job. I am very pleased with the result and was pretty sure I would be after I saw the drawings. Thanks again for your help.
“Thank you to everyone at [Paul Lafrance Design], for the fabulous job! Paul, for his beautiful drawings, for continued help when (dealing with) the city and (to the) crew for their hard work and attention to detail. We all worked together as a team and I was very impressed with the company’s professionalism and dedication.”